Step 1: From the Axiis Tenant app, under Mobile Access, go to the Login screen. Enter your email and click the ‘Continue’ button.
Step 2: Click the link for “Forgot your password?”. This will bring up a new screen.
Step 3: Enter your email address and click the ‘Continue’ button
Step 4: Click the link for ‘Forgotten Password’
Step 5: When the red banner pops up, click the OK button. (The email won’t be sent until you have clicked the OK button)
Step 6: Wait for the message that pops up stating “We received your Reset Password Request and just sent you a confirmation email.” Now you can check your email to obtain your temporary password, which will be entered on this screen.
Step 7: Look for your temporary password. The temporary password will be in between the quotation marks “ “. If you are able, highlight the password and then select ‘Copy’. Also, if you include the quotation marks “ “ then the password reset will fail. In the example below the temporary password is: hz(Q68
Please note that the temporary password will expire in 15 minutes, so if you don’t reset within that time period, you will need to request a new temporary password again.
Step 8: Enter the temporary password that you obtained from the email into the password field. Next click the “Login” button to continue.
Step 9: You should be taken to a screen that will allow you to select a New Password. Please enter your new password and then re-enter it to confirm it meets all the requirements for your organization. Click the Save button to continue.
Step 10: Click the ‘Back’ arrow button on the app once you have the confirmation that your password has been reset.
Step 11: Enter your New Password into the Login page in the Axiis Tenant app and click the Login button to finish.