What do I do if I forgot my password?

A forgotten password can be resolved on the Safetrust Wallet and on the Credential Manager portal.

--On the Safetrust Wallet on your phone:

  1. Enter your Email address and tap Next.
  2. Tap on "Forgot your Password?"
  3. Tap "Yes" on the next prompt screen.
  4. A temporary password will be generated and sent to the email account registered with your Safetrust account.
  5. Open the email on your phone and tap on the "Reset Password" button and follow the steps
  6. When prompted, Tap Open to open the page in the Safetrust Wallet.
  7. This will auto fill the temporary password and prompt you for a New Password and Confirm Password.
  8. Alternatively, you can enter the temporary password you were assigned, followed by your new password in the respective dialog boxes.

      Once completed, you will be logged into the Safetrust Wallet.

-- On the Credential Manager portal:  (access.safetrust.com)

  1. Enter the Email address - username in Safetrust. Click "Continue". Click on the “Forgot your Password?” link located underneath the Login button.
    1. Re-Enter your Email address and Click OK.
    2. A temporary password will be generated and sent to the email account registered with your Safetrust account.
    3. Open the Email on your laptop and click on the "Reset Password" button.
    4. This will automatically open your default browser and enter the temporary password.
    5. Enter your new password and confirm it.
    6. You will automatically be logged out of the Credential Manager. To log back, use your new password.
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