What do I do if I forgot my password?

A forgotten password can be reset through the Safetrust Wallet on your phone or the Credential Manager portal.

On the Safetrust Wallet (Mobile App):

1. Enter your email address and tap Next.
2. Tap Forgot your Password?
3. Confirm by tapping Yes on the prompt.
4. A Reset Password email will be sent to your registered email address.
5. Open the email on your phone and tap Reset Password.
6. When prompted, tap Open to launch the Safetrust Wallet.
7. The app will autofill the temporary password and prompt you to enter a New Password and Confirm Password.
8. Once completed, you will be logged into the Safetrust Wallet.

On the Credential Manager Portal (access.safetrust.com):

1. Enter your email address and click Continue.
2. Click Forgot your Password? below the login button.
3. A pop-up will confirm that a password reset request has been sent. Click OK to close it.
4. Check your email and click Reset Password.
5. Your default browser will open with the temporary password pre-filled.
6. Enter a new password, confirm it, and click Save.
7. You will be automatically logged out; use your new password to log back in.